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ABOUT JOHN CLARK TAYSIDE.

Find out more about what we do and our team.

Meet the team

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Mhairi-Claire Simpson

Service Manager
  • Years at the dealership 1
  • Years in the industry 25
  • Department Service

Graham Allan

Parts Manager
  • Years at the dealership 22
  • Years in the industry 23
  • Department Parts

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything done to my satisfaction and i have no complaints

Service

£300 is too much for an oil and filter change

Service

I had just bought the car maybe 2 months ago and the front bumper paint liquor has started to peak of the front bumper. I was told it was covered under 12 year warranty but then was told it might not be as it could t have been painted before.

Service

Excellent customer service and assistance

Service

Very helpful and friendly staff, always kept me up to date on my cars progress whilst it was on for its service. Courtesy car was good as it let me get to work.

Service

Good service and finished quicker than expected. One slight issue was the resetting of the service alert on the dash which I had phoned about wasn't done. I should have checked on the day.

Service

part was either ordered incorrectly or dispatched incorrectly resulting in 3 visits over the same week

Service

Staff really helpful and easy to book car in

Service

Nick is always helpful and apart from an issue with a chip in the grill, the experience was great

Service

Completely satisfied with the level of service and product knowledge

Service

From my own recent experience.

Service

Quality of work and time to do the job was excellent for both the body shop and the service dept ( my car went to both )

Service

Again, our expectations were met.

Service

John Clark won't honour warranty due to modifications on car. Installed pre purchase by bmw!

Service

Efficient repair and car ready earlier than expected!

Service

no communication to explain what was happening- had to call 2x on Mon before eventually was given a reasonably satisfactory answer-

Service

Excellent support and Communication

Service

Not for the first time has communication been lacking. AC requires recharge to cure no air coming from vents after 45 mins. John Clark half a day and £150. Grassicks 60 to 90 minutes and £79.99.

Service

Courtesy car was agreed before. When arrived at franchise, no courtesy car was available. We wasted our fuel. The next day, a representative came to our house in a car which had

Service

Dundee excellent. Very helpful and explained fully what they did. As I didn't stay nearby had to use local dealers who unfortunately were very poor.

Service

On returning back to the showroom,I got told the car was waiting on parts for the service which should have been on site as knowing it was a major service, that they were not arriving until an hour after I got back, waited from 1.30 until 4 pm, ????

Service

Service and communication have been extremely poor. Severe lack of understanding at service desk by staff and little support given by colleagues.

Service

There was nothing to complain about

Service

I think they rely on the BMW brand rather than try to provide a high quality service experience

Service

I would like service desk to ask what type of car to use when mine was in to have fault attended to.

Service

Quality of service

Service

Unfortunately on receiving the vehicle back it had developed an unforeseen problem mainly a coolant leak due to a cracked pipe.

Service

No follow up after drop in

Service

Not great but response from sales manager following my concerns reasonable and polite

Service

Excellent service

Service

The Service Adviser was new to the job and therefore inexperienced and I have taken this into account in my comments.The issue is that she hadn't received sufficient training to do the job she was tasked with and this is a BMW management issue.

Service

I have been a loyal customer for 12 years and this time when my car was returned, it was at best ,a quick not even thorough ,footwell hoover !! In the past my cars have always been returned with a full valet . My car isn't isn't that untidy!! Poor

Service

Excellent service and friendly staff

Service

X5 booked for brakes, dropped in morning 9am, video sent at 13:30, then could not get car back to me as per agreed time, had to wait until next day, then told they would drop back to my house and collect courtesy car, I had to chase, chase then get m

Service

Poor communication, work not completed in time

Service

Its courtesy and efficiency of staff who are very professional and well trained.

Service

As above

Service

Problems with my brakes

Service

We were told the car needed service after one year which was costly and nothing was wrong with it. It was not properly cleaned

Service

As above regarding the brake cleaning, everything else I was happy about.

Service

They are in general very good. Some of the communication has been a bit hit and miss. Also I was once left without transportation, as they didn't have one of the parts for a service, and I wasn't informed until too late, with no courtesy car offered

Service

Have had a lot of issues with the Dundee garage over the last year. None resolved satisfactorily

Service

Job done no hassle

Service

Experienced no issues

Service

I was told I would be picked up by the 9:30am mini bus but this didn't happen so after phoning they said they would send someone. This made me one hour late for meeting I had planned for the day.

Service

First class ...offer of refreshments ....continually reassured about short wait ,that someone would be with us soon and they were

Sales

Excellent

Sales

When we collected the car a lot of time was spent taking us through the controls of the car band we were given every opportunity to ask questions. At no time did we feel hurried or rushed.