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Everything done to my satisfaction and i have no complaints
£300 is too much for an oil and filter change
I had just bought the car maybe 2 months ago and the front bumper paint liquor has started to peak of the front bumper. I was told it was covered under 12 year warranty but then was told it might not be as it could t have been painted before.
Excellent customer service and assistance
Very helpful and friendly staff, always kept me up to date on my cars progress whilst it was on for its service. Courtesy car was good as it let me get to work.
Good service and finished quicker than expected. One slight issue was the resetting of the service alert on the dash which I had phoned about wasn't done. I should have checked on the day.
part was either ordered incorrectly or dispatched incorrectly resulting in 3 visits over the same week
Staff really helpful and easy to book car in
Nick is always helpful and apart from an issue with a chip in the grill, the experience was great
Completely satisfied with the level of service and product knowledge
From my own recent experience.
Quality of work and time to do the job was excellent for both the body shop and the service dept ( my car went to both )
Again, our expectations were met.
John Clark won't honour warranty due to modifications on car. Installed pre purchase by bmw!
Efficient repair and car ready earlier than expected!
no communication to explain what was happening- had to call 2x on Mon before eventually was given a reasonably satisfactory answer-
Excellent support and Communication
Not for the first time has communication been lacking. AC requires recharge to cure no air coming from vents after 45 mins. John Clark half a day and £150. Grassicks 60 to 90 minutes and £79.99.
Courtesy car was agreed before. When arrived at franchise, no courtesy car was available. We wasted our fuel. The next day, a representative came to our house in a car which had
Dundee excellent. Very helpful and explained fully what they did. As I didn't stay nearby had to use local dealers who unfortunately were very poor.
On returning back to the showroom,I got told the car was waiting on parts for the service which should have been on site as knowing it was a major service, that they were not arriving until an hour after I got back, waited from 1.30 until 4 pm, ????
Service and communication have been extremely poor. Severe lack of understanding at service desk by staff and little support given by colleagues.
There was nothing to complain about
I think they rely on the BMW brand rather than try to provide a high quality service experience
I would like service desk to ask what type of car to use when mine was in to have fault attended to.
Quality of service
Unfortunately on receiving the vehicle back it had developed an unforeseen problem mainly a coolant leak due to a cracked pipe.
No follow up after drop in
Not great but response from sales manager following my concerns reasonable and polite
The Service Adviser was new to the job and therefore inexperienced and I have taken this into account in my comments.The issue is that she hadn't received sufficient training to do the job she was tasked with and this is a BMW management issue.
I have been a loyal customer for 12 years and this time when my car was returned, it was at best ,a quick not even thorough ,footwell hoover !! In the past my cars have always been returned with a full valet . My car isn't isn't that untidy!! Poor
Excellent service and friendly staff
X5 booked for brakes, dropped in morning 9am, video sent at 13:30, then could not get car back to me as per agreed time, had to wait until next day, then told they would drop back to my house and collect courtesy car, I had to chase, chase then get m
Poor communication, work not completed in time
Its courtesy and efficiency of staff who are very professional and well trained.
Problems with my brakes
We were told the car needed service after one year which was costly and nothing was wrong with it. It was not properly cleaned
As above regarding the brake cleaning, everything else I was happy about.
They are in general very good. Some of the communication has been a bit hit and miss. Also I was once left without transportation, as they didn't have one of the parts for a service, and I wasn't informed until too late, with no courtesy car offered
Have had a lot of issues with the Dundee garage over the last year. None resolved satisfactorily
Job done no hassle
Experienced no issues
I was told I would be picked up by the 9:30am mini bus but this didn't happen so after phoning they said they would send someone. This made me one hour late for meeting I had planned for the day.
First class ...offer of refreshments ....continually reassured about short wait ,that someone would be with us soon and they were
When we collected the car a lot of time was spent taking us through the controls of the car band we were given every opportunity to ask questions. At no time did we feel hurried or rushed.