About Your Local BMW Retailer | John Clark Tayside

01382 815993

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

218 ratings and 120 comments received in the last 90 days.

08 May 2025

Fantastic service and great communications throughout the whole sale.

08 May 2025

Same comment as above

07 May 2025

Both sales guys were professional, courteous & helpful

05 May 2025

Sales team knowledgeable and extremely helpful

03 May 2025

Every one was helpful, honest. I prefer the professional approach to car sales and trade in, compared the hard sell that makes me walk for the door.

03 May 2025

Extremely satisfied dealt with a salesman called Scott gray. Scott hands down made this the easiest car purchase I've experienced. Very attentive and helpful throughout the process

24 April 2025

Everyone was well informed and friendly. Everyone was very engaging and explained everything in detail.

15 April 2025

Outstanding customer service. Lee did everything he could to explain every aspect of the purchase of our car, no questions went unanswered. The whole process was seamless, transparent and efficient. During sales and after sales service was 5 star!

14 April 2025

A couple of problems which were sorted out

07 April 2025

Great experience from Lee and the team like last time

See all reviews

06 April 2025

It was a very positive experience. Lee Finnegan was extremely helpful throughout the process. I never had to chase Lee for a response - he always kept me up to date. When we collected our new car, Lee was very helpful and informative.

04 April 2025

Faultless. From walking into showroom to driving away my brand new 3 series touring in less that 1 week.

04 April 2025

As above - precise, swift, efficient and courteous

03 April 2025

15 minutes before I was due to collect my car (after travelling for over an hour) I received a phone call to say that there was a system error and I would not be able to collect my car at the agreed time (more below)

01 April 2025

Was seamless and easy

01 April 2025

Dealing with Paul Blanchard throughout the whole process has been reassuring, from customising the car options, sorting the finance paperwork, to delivery of the car - it has made the experience easier and more personal.

30 March 2025

I visited 6 different car show rooms that day. The showroom and staff were perfect.

29 March 2025

Easy to get new car no hassle.

29 March 2025

Excellent, efficient and friendly service from all at BMW Tayside.

29 March 2025

Everything explained clearly most of documents done before electronically now made so much easier on pick up

28 March 2025

Helpful staff who came in on a Sunday to handover the car. Great communication given nearly all communications were remote as I was stationed in Vietnam

25 March 2025

Was very excited and delighted with my new car. Scott, salesman, was super knowledgeable and professional and took his time explaining all the impressive features the car has, beautiful flowers were the icing on the cake.

25 March 2025

The senior sales executive Alastair Grant was very helpful on the day we decided to buy a brand new BMW and kept me informed through the process. The handover on the day was easy and the process went smoothly.

24 March 2025

Liam explained everything to me. Step by step of the process. Most was in place by collection up day Knowledgeable and morning was too much for him to do !!

21 March 2025

Loved the reveal made it an event and as are returning customer my 3rd car from John Clark it was great to see that recognised

19 March 2025

Very good and relaxed service.

16 March 2025

My dealings with Mike Matthewson and Alastair Grant from the dealership were excellent and professional from start to finish, they kept me informed throughout and the handover/ collection was seamless.

16 March 2025

Easy to contact,very professional

13 March 2025

Excellent experience with very friendly professional staff taking time to discuss what we were looking for in a new vehicle. Lee was extremely knowledgable about all aspects of the transaction from deciding on the vehicle and finance available.

10 March 2025

Extremely happy with every aspect of the purchase and the car arrived ahead of time and is stunning.

09 March 2025

Looked after from start to finish

06 March 2025

Not pushy. Gave good advice

06 March 2025

Paul was super but he did forget my wife's flowers at handover probably because he was engrossed in helping me

06 March 2025

Because they are polite, helpful and professional. They work hard to make sure everything involved in changing cars runs smoothly.

04 March 2025

The service that I received from Alistair Grant was excellent. His professionalism, knowledge and expertise shone through. He kept me informed at every step of the purchase and answered any questions that I had from initial contact to car hand over.

25 February 2025

Lee Finnegan - Dundee was excellent from start to finish. Knowledgeable and attentive to queries while having the right balance to allow me to make my own decisions. He is definitely an asset to BMW.

23 February 2025

Very helpful staff who go above and beyond , any issues resolved quickly and fairly

11 May 2025

As above

10 May 2025

See above.

08 May 2025

service team are excellent to dela with, mention too for the workshop team who deliver top class service

03 May 2025

I love Stuart and Jim too

01 May 2025

Faulting parts that I feel should have been done on warranty now haven't been

29 April 2025

great and very welcoming

28 April 2025

No complaints, very happy.

28 April 2025

They missed out replacing the brake disc protection plates

28 April 2025

As above and in addition being kept up to date with progress of MOT

27 April 2025

As above, also efficient.

See all reviews

25 April 2025

From booking car in at dealership and ongoing work needed staff at Dundee BMW kept me updated of progress with my car so excellent customer service .

23 April 2025

No problems at all

23 April 2025

Very good

21 April 2025

Job completed to an excellent standard. Car was also cleaned inside and out which I was very happy with

20 April 2025

Work carried out as requested. Valet guy wasn't there so a manager washed my car in his absence, nice bit of teamwork.

20 April 2025

Excellent customer service

18 April 2025

Again staff helpful and car going well post service and cost about right

18 April 2025

During my service I was kept up to date by the engineer with video messages and updated me with items that required attention.

18 April 2025

Good service, polite competent staff.

15 April 2025

Really good service. Easy to deal with and book service.

14 April 2025

Professional approach and ease of service

14 April 2025

Car was sorted in time scale quoted

13 April 2025

Very easy booking process, very competent staff

12 April 2025

Informed at all stages of the process.

11 April 2025

Good service

10 April 2025

As above excellent service from all departments

09 April 2025

Always do things right

09 April 2025

Everything worked out fine

08 April 2025

Ease of checking car in via the automated system. Car service carried out and two management system alerts dealt with to my satisfaction.

08 April 2025

The service was efficient

04 April 2025

No issues

03 April 2025

As I have been BMW owner for over 5 years with umpteen different models service was always been top notch as during my present visit.

02 April 2025

There was no hassle at all, everything went really smoothly

01 April 2025

Very satisfied very helpful full and informative team regarding products.

31 March 2025

Excellent service

30 March 2025

Friendly efficient staff

30 March 2025

Helpful and easy

29 March 2025

Fairly priced and transparent, the courtesy health check is a nice touch.

29 March 2025

Everything went well on the day, communication and service was very good.

29 March 2025

Always keep you informed.

29 March 2025

My appointment was on time and lasted the exact time they said it would.

27 March 2025

The aftersales team reaction when my vehicle broke down while I was on holiday couldn"t be faulted. The vehicle was backon the road in 48 hours, but the dealership was able to provide a courtesy car whilw mine was off the road.

27 March 2025

Long waits to drop car in. Pick car up

27 March 2025

Work was carried out in a timely manner. My car was presented back to me in excellent order

26 March 2025

The car needed a service and the service was carried out without a y issues

26 March 2025

Excellent. Service manager was brilliant. Communicated well and resolved all the faults.

24 March 2025

The staff were welcoming and kept me updated on my cars progress. Quick turn around.

23 March 2025

Job was done exactly as described and in a professional manner. No part of the process was I left in the dark great communications. Service plan was explained to me in great detail and I decided to purchase a new service plan.

23 March 2025

Perfect service lovely staff

22 March 2025

Very patient staff. Fitted the defective seatbelt under warranty.

21 March 2025

A very well managed service

21 March 2025

Service check in and key drop is very convenient. Car was ready on time and was washed and vacuumed.

21 March 2025

An excellently job at a very competitive price, never have any doubts that my car will checked over and repaired to the highest standards.

20 March 2025

Started job as soon as received car, informed me of what was required, completed the work promptly. They communicated well.

18 March 2025

Lee Finnigan was most helpful during the process. I was kept up to date with everything relating to my new car.

18 March 2025

My 530 was in for the 'EGR' recall and by all accounts the lads did a good job. I am satisfied that the job was done as stated.

17 March 2025

Easy to book an appointment and staff are very clear with the work carried out

16 March 2025

All went easily from initial booking to completion

16 March 2025

Carried out service and MOT promptly

15 March 2025

Very smooth and timely - and welcoming.

15 March 2025

They remember who you are.

14 March 2025

As ab

14 March 2025

No issues with John Clark

12 March 2025

Good service from the advisor quick and efficient checkin

11 March 2025

They look on my car and send me videos of it too. Great job

11 March 2025

Having been going to John Clark for many years

10 March 2025

The whole team are outstanding

10 March 2025

Good level of service provided

09 March 2025

Our recall was cancelled at the last minute with little explanation.

09 March 2025

Excellent friendly customer service. I always feel well looked after whenever I visit.

09 March 2025

Because the work was done service was carried out properly and done correctly.

09 March 2025

As per previous answer.

08 March 2025

Easy to deal with and work carried out to an excellent standard..

08 March 2025

Did what was required under bmw warranty

05 March 2025

Efficent

27 February 2025

Everything went smoothly and I was shown everything that was wrong with it.

27 February 2025

All issues resolved eventually

24 February 2025

Very satisfied, ten out ten, great staff, well done John Clark.

23 February 2025

Service was good but could be better . No email the evening before as they said there would be . Car wasn't cleaned either when I arrived so it was just given a rough quick clean by someone .

23 February 2025

That's how it felt

22 February 2025

Greeted as soon as I arrived. Offered Tea/Coffee. Was seen within a few minutes to handover Keys.

22 February 2025

The service staff were extremely efficient and professional

17 February 2025

Service department communication first class informing me of a problem with my tyres and sorted out.

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