OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
170 ratings and 97 comments received in the last 90 days.
04 July 2025
Great service and information from Paul and Heather . Did everything they said they would do
03 July 2025
Explained everything
03 July 2025
Very clean and friendly environment
01 July 2025
Great customer service. Very good communication throughout the process.
01 July 2025
Lee the sales executive was extremely helpful and provided excellent guidance throughout the purchase process.
21 June 2025
I was given a date for delivery which was honoured and all appointments were kept to time.
04 June 2025
Everything has been so easy and everything was fully explained at every stage.
03 June 2025
Very efficient and explained all car features before leaving
03 June 2025
Car was ready to drive away on day ov purchase.
09 July 2025
The car was serviced as planned. It was plugged in to charge, which was helpful. When I went to take the car, it hadn't been washed or cleaned and the service person just apologised without giving any reason for this, which was disappointing
09 July 2025
Great service, very friendly staff, job done in under estimated time,
09 July 2025
Car was serviced properly and cleaned but mud marks on the backs of seats and sides remained and weren't cleaned.
07 July 2025
At my last visit the front brake pads and discs were replaced, however the service requirements were not updated to reflect this. This necessitated me taking the car back to the dealer for this to be rectified.
07 July 2025
Completely satisfied with all aspects of service.
07 July 2025
The service was scheduled for the next day which was very quick and then the service experience was vey good.
05 July 2025
Friendly, knowledgeable sales, reception & service staff. Fast efficient service at a reasonable price.
02 July 2025
Did what they said
01 July 2025
Drop off and pick up was great. Service was great Think there a little pricey.
30 June 2025
All issues resolved first time
06 July 2025
Great customer experience - Sales team extremely helpful.