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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
274 ratings and 143 comments received in the last 90 days.
07 May 2024
Very happy with the sales rep (Lee Finnegan), although there was a delay in getting my car, due to parts needing to come from Germany. Lee was in constant contact keeping me updated.
06 May 2024
All staff friendly and helpful
06 May 2024
I ended up with exactly the car I hoped for at an affordable cost.
03 May 2024
Warm welcome. Felt well looked after by all members of staff who I encountered.
02 May 2024
Exceeded expectations, very happy with my new car
29 April 2024
Everyone was pleasant and helpful
25 April 2024
Handover went smoothly.
24 April 2024
I was very happy with my service on collection of my new car it was unfortunate they were running behind and i couldn't get the whole glass box experience but nonetheless my salesman Lee took the time to give me a demo of the car. very helpful
22 April 2024
Excellent purchasing experience at John Clark Tayside BMW - Lee was incredibly knowledgeable and responsive to any queries.
22 April 2024
During the collection of my new car Lee was on hand to answer any question that I have and also went the extra mile to pick me up from the train station and take me to the showroom where my new car was ready and waiting.
20 April 2024
Enjoyable experience buying my brand new car. We will be returning to BMW in the future
19 April 2024
Very good and trusting service and Glenn and Craig were available to help at any time
17 April 2024
Very quick and easy process. Paul kept me well informed during the whole purchasing process.
09 April 2024
Fantastic sales experience, swift, easy and nothing was too much trouble.
08 April 2024
Kind, warm welcome. Thorough and efficient handover which was personalised. Nothing was too much bother
05 April 2024
Outstanding processes
05 April 2024
No difficulties.
04 April 2024
Scott was very thorough when the car was delivered, happy to have had that one on one experience after the sales experience and before driving off in my new vehicle.
03 April 2024
Liam was very thorough and friendly
03 April 2024
Excellent communication throughout
03 April 2024
All was well except that the ceramic coating i had paid for was not applied and only when i queried this a few days later was it found to be the case after some investigating. An apology was received and remedy actioned.
30 March 2024
BMW colleagues including reception staff are there to help and support
29 March 2024
Mike who was appointed to us was very good and professional at handover and went over and above
20 March 2024
Kept in touch throughout the whole process- hassle free and easy.
19 March 2024
Every went smoothly and I was given all the help and support I needed.
17 March 2024
Once again John Clark BMW Tayside were absolutely first class to deal with. Thanks again to Glenn MacIntosh for his patience and findng me the right model at the right price. I wouldn't buy a BMW from any other dealer now.
14 March 2024
Good
13 March 2024
I purchased my car remotely. I received a personal video of the car which was very helpful in my decision.
12 March 2024
Everyone was very helpful
10 March 2024
Everything went accordingly
08 March 2024
We changed our car due to a promotion running at John Clark and after our daughter was encouraged to come in and discuss what was on offer. The purchase process this time had a few hic ups, see below #
07 March 2024
I've bought cars from other top brands, I felt the occasion could have been made more special. Other brands make it more of an event I.e. covering the car with branded covers taking photos for the social media, woman receive flowers or champagne etc.
06 March 2024
Great effort to help me understand car features, pairing phone to car, setting up the App and offering additional products.
06 March 2024
Although we had a short delay the showroom was very comfortable and we were made to feel very welcome and Lee looked after us
06 March 2024
Lee was terrific start to finish, process was seamless
02 March 2024
I had purchased ceramic coating, but on checking the car there were what appeared to be rain spots under the coating all over the top surface of the car. The car was returned after approx. 40 minutes with the spots removed. Also, the satnav was inopp
01 March 2024
I would have given 5 stars but we arrived at centre and due to a private reg we were not told about potential recall issue so could not drive home. However, Lee reacted very well (completely not his fault) and gave us £300 as compensation
01 March 2024
Very well looked after and kept informed during car lead time through to final delivery
28 February 2024
Great service.
28 February 2024
Completely, would definitely recommend to family and friends
27 February 2024
No problems accommodated my time frame. Made to feel important
27 February 2024
Fantastic service couldn't do enough for us
27 February 2024
Amazing service and customer care from enquiry to handover. Lee our sales advisor at John Clark Tayside was professional, great product knowledge, not pushy, respectful and actually took quality time to explain to us all about our new car.
25 February 2024
Very well treated made to feel special threw out the whole experience
24 February 2024
Repeat buyer of new vehicles from John Clark, Tayside.
23 February 2024
Mike Matthewson at John Clark was patient, friendly, attentive and efficient. The whole process was a pleasure.
22 February 2024
Was quick and efficient. Stuart went out his way to make sure I got the figures I was looking for.
22 February 2024
I received prompt helpful replies to my messages, and everything worked smoothly and efficiently. I was treated professionally and with courtesy.
22 February 2024
Only issue was was told 10.30am collection. But customer before was running behind so we had a longer wait. But made to feel at ease. Cuppies and biscuits provided. And hubby liked it as motorbike show room was upstairs so he had a good view of that.
22 February 2024
The staff were very professional throughout
17 February 2024
Have leased the last 5 cars from John Clark company but this will sadly be my last. A terrible experience with a totally inept sales team.
09 May 2024
Replaced part. Had to leave car overnight. Overall service experience was good.
08 May 2024
Service plan was explained well to us
08 May 2024
Car had recall and John Clark contacted me to check vehicle was operating correct And carried out health check
08 May 2024
Easy to make booking appointment. Good communication regarding the appointment. Service efficient and curious.
08 May 2024
Dealership tried their best to accomodate despite difficulties faced.
04 May 2024
Found it difficult getting to speak with someone from BMW assist when trying to organise a hire car kept waiting in a queue on the telephone for 10minutes plus before getting through Mark in customer services at John Clark Dundee was brilliant ??
02 May 2024
Although there was a number of issues with the car, they were resolved as soon as possible.
02 May 2024
Great customer service they always very helpful and accommodating! Liam however is brilliant and very confident with him and his service . Nothing was ever too much hassle for him and he was great at keeping me up to date
01 May 2024
as above. Sales people available and persuasive but not pushy.
01 May 2024
I was kept informed of what was happening and customer service from Mark and everyone else was excellent
29 April 2024
Any issues I've experienced with the vehicle I purchased have been dealt with professionally and all the staff have been very pleasant.
26 April 2024
Can't fault
25 April 2024
Faultless
21 April 2024
I was anxious about a possible repair bill and they put me at my ease
19 April 2024
Fault was diagnosed, parts were ordered, courtesy car provided and all work carried out under warranty.
18 April 2024
Car repaired on time no issues
15 April 2024
Efficient service . Was told in detail what could be wrong and they did a through health check for the car . Was given all options re payment etc
15 April 2024
Car drop off/check in was easy, got a call when the car was ready to be collected, everything easy and simple
13 April 2024
No issues
13 April 2024
They did all they could to get and assist me with a courtesy car although I did have to pay for a hire car for the first 5 days , They were helpful Thank you
11 April 2024
excellent service
10 April 2024
Only let down would be the lack of warm welcome from receptionist. The service team however were superb, up there with the best I've dealt with in the central Scotland dealer network
10 April 2024
Courteous, fast and efficient
09 April 2024
Great
07 April 2024
As above-mentioned.
05 April 2024
Work was done on time and car was cleaned.
05 April 2024
Overall experience was good. I was however a little annoyed at the way my rubber matts were cleaned after servicing was complete. The bottom of my matts where dirty and then put back on my light coloured carpet floor matts which became dirty/stained.
04 April 2024
Extremely satisfied with the whole experience
04 April 2024
First time using and perhaps not their fault but totally unhappy with BMW customer care
03 April 2024
A wonderful Team from the Service Department from Advisors to the Sevice Mechanics
03 April 2024
Requires repairs identified quickly and repair carried out same day.
01 April 2024
They do their job
29 March 2024
There were no anomalies
29 March 2024
Absolutely. They found a few problems on inspection of my car. Phoned me immediately and informed me of what was needed doing My car was fixed and delivered to me next say Thankyou
28 March 2024
No issues at all, very easy to drop the car off and pick it up. All staff were helpful
26 March 2024
When you phone the dealer to approve work or to ask when the car might be ready to collect, you cannot get through to anyone. The phone just rings. This has been going on for years at BMW Dundee. I know other owners who say the same thing.
25 March 2024
Mark whom I dealt with was very polite&helpful.His customer service is excellent: he escorted me to my car, opening the door,very much what I would expect from BMW.The young woman at reception is disinterested+lacks the attitude I'd hope for from BMW
25 March 2024
Job was completed in time i was given
25 March 2024
Very happy
24 March 2024
Excellent
24 March 2024
the car was looking very clean on the outside but inside not even touched when i was told it was getting cleaned
24 March 2024
Excellent in all areas.
24 March 2024
I was not informed that my car would be given a road test after the workshop had closed and given an 60 mile test drive and left parked non secure site.
24 March 2024
Was able to save a bit of money with the service package which keeps my approved used status
23 March 2024
The service Manager took the time to listen to my issues at length and went out of his way to try and make sure I came away satisfied with the dealers service.
21 March 2024
My car was fixed in the same day
21 March 2024
Val is a great service advisor
19 March 2024
Liam was polite and courteous
18 March 2024
The car was serviced on time, despite my adding a full service that morning. Dealer premises are clean and modern, waiting wasn't a problem, and communication was good.
18 March 2024
The service went well but a few days later the tyre notification message came on again.
18 March 2024
Car in for MOT and expected to see under section Tyres a comment on tread depth of tyres
15 March 2024
Great communication throughout
14 March 2024
The service person was really helpful and friendly
14 March 2024
Very happy with the work that was carried out, Mark kept us informed of progress throughout this visit.. first class service
14 March 2024
Excellent from booking in until collection. Car was kept in for an extra night to check for fault, staff communicated with me every step
13 March 2024
Great service from start to finish. The only issue was the courtesy car had a crack in the windscreen.
13 March 2024
Kept informed and helpful staff.
10 March 2024
Great staff, always make bringing the car to the garage uncomplicated
08 March 2024
The staff were absolutely amazing, I cannot fault the service I received from John Clark Tayside.
08 March 2024
All the service staff are lovely
08 March 2024
Everything was high lighted in the Health Check. I then said what was to be done
08 March 2024
Easy to book, efficient check -in, courtesy car available, car ready when promised, efficient check-out and friendly service
08 March 2024
I feel I can trust the team
08 March 2024
The service agent was polite and professional and kept me up-to-date with planned and then completed work.
08 March 2024
Good communication and service. Transport provided to and from workplace. Deduction for price which was very expensive for first service.
06 March 2024
Service provided was delivered effectively and efficiently.
04 March 2024
The people I spoke to were very professional and polite and the video of the condition of the car very informative
04 March 2024
Nice job
04 March 2024
Always a great experience with the way you are kept up to date with you're service.
04 March 2024
The personnel on service reception were excellent. Also online check in and Check in in person we're easy to accomplish.
04 March 2024
Always room for improvement
04 March 2024
Good standard of service, courteous and car was ready as planned and washed and cleaned. A great and friendly service
03 March 2024
I think they have done what is required from them
03 March 2024
Excellent resolved issue without any hassle
03 March 2024
The staff were excellent
02 March 2024
Staff were great
01 March 2024
Peter Stuart was excellent to deal with.
01 March 2024
clean tidy place. most the staff are well presentable and professional
29 February 2024
William on the front desk kept me informed all through my repair
28 February 2024
Helpful and friendly staff
27 February 2024
No issues
27 February 2024
Same as above....
27 February 2024
Liam's customer service was outstanding and couldn't be more helpful with any questions or queries.
26 February 2024
I still await breakdown of my recent service detailed costs totalling £769. No offer of drop off service, ended up walking to work in the rain. Advised to check in online which I did but was dealt with by staff on arrival.
26 February 2024
good customer contact and information from booking in procedures to vehicle handover all very customer friendly
25 February 2024
All in all very smooth with good communication
25 February 2024
Service team was very friendly and helpful
25 February 2024
Proactive customer service and as above.
22 February 2024
Much easier and clearer process than any other dealership. Great waiting area with nice coffee and a pleasant atmosphere
22 February 2024
Delivered on time scales
22 February 2024
Simple service but well executed
08 May 2024
Extremely efficient.