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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
331 ratings and 169 comments received in the last 90 days.
09 November 2024
I was disappointed with one aspect of deal. In summary I was offered a trade-in amount for my car, but was then advised after a workshop check that I would not get agreed figure due to car needing new clutch and tyres, neither of which were needed!
05 November 2024
Salesman Lee Finegan was very professional and answered all my questions without any pressure.
03 November 2024
seamless service
01 November 2024
I experienced some issues relating to communication with the sales person during the period I was waiting for the car to arrive.
31 October 2024
Very satisfied.Made to feel special
31 October 2024
Paul was very helpful and explained everything to me.
31 October 2024
The handover was very informative however I was 15 mile down the road and a warning light came in to top up washer fluid I stopped and it took nearly 3 litre of water to fill wash bottle. Should have Benn checked before handover. Very poor
25 October 2024
Everything was spot on. I purchased/ordered the car but I wanted to get a few personal tweaks done on the vehicle, this obviously meant waiting a bit of time on some parts to arrive but that's to be expected considering I asked at last minute.
23 October 2024
Paul was our salesman who was so helpful every step of the way,especially during the handover explaining everything new about the car ,I felt confident driving away.
21 October 2024
Very happy, see answers above and below
21 October 2024
Simple process friendly staff
20 October 2024
Quick and easy and explained everything I needed to know in great detail
18 October 2024
I was really happy with the handover of the new car, the showroom was well kept and the information and handover was seamless, Julie made sure all questions were answered and we were happy with the car
17 October 2024
Lee kept me up to date with the process and handover was good as well
16 October 2024
Lee took time to explain everything regarding the purchase and any new technology within the car in great detail
15 October 2024
All went well at JC Tayside. Responsive, knowledgeable and polite. Both Lee and Paul.
13 October 2024
Completely satisfied with process.
12 October 2024
Friendly and professional salesman expained every aspect of the car.
08 October 2024
Lovely staff from receptionist to sales executives to sales manager.
05 October 2024
Again everything went smoothly and pleasant, no issues whatsoever. Both lee & stuart were very helpful
03 October 2024
Everything I would hope for was delivered by sales executive.
03 October 2024
Everything went smoothly
02 October 2024
Salesman was excellent.
02 October 2024
I couldn't have asked for a better service Scott was very helpful from start to finish
30 September 2024
Everything went smoothly.
29 September 2024
Scott kept us informed and updated throughout and was knowledgeable, friendly, helpful and accommodating
28 September 2024
Customer needs were clearly this centres primary goal.
28 September 2024
Even although we had to wait 7 weeks longer for our car due to a recall I have still given 5 stars as the garage kept us well informed throughout the wait and got the car to us as soon as the parts were made available.
27 September 2024
Our recent purchase of a BMW 420i M Sport Gran Coupe was handled impeccably by John Clark's Sales Manager, Alastair Grant and the Sales Team headed by Glenn who were ably supported by Divisional Retention Manager Mike Matthewson. Five stars to all.
27 September 2024
Pleasant atmosphere, available show room models to examine, cheerful and knowledgeable staff
24 September 2024
All very straightforward
20 September 2024
1st Class professional service
20 September 2024
I was was well informed during each stage
16 September 2024
Great experience super efficient and slick
13 September 2024
Liam was excellent and very easy to deal with. He responded quickly to queries and on the day I ordered the car I found him to be honest and personable. At no point did I feel pressured. He gave an honest appraisal of the car and the options.
13 September 2024
I found the service to be very efficient. The salesperson was professional and knowledgeable
12 September 2024
Top class from start to finish
10 September 2024
Staff were lovely. Hot chocolate even better lol
04 September 2024
Guy was amazing and new his stuff
04 September 2024
Every thing went as it should have.
03 September 2024
Craig Adamson dealt with me, he was able to give me great advice and managed to sell me a car and allow me to pick it up, all in the same week. Excellent business and very helpful and informative.
30 August 2024
liam provided me with all the support i needed
25 August 2024
Lee Finnegan was my point of contact from the first phone call until I picked up the car. He has a brilliant personality and nothing was too much trouble for him. Friendly, helpful and would go the extra mile. I would highly recommend him to others.
24 August 2024
Salesman Scott was knowledgeable and straight to the point no unnecessary sales jargon or things we didn't need to know.
20 August 2024
We bought the car over the phone as we live a long way from the dealership. Liam was great at keeping us updated and answering any questions we had.
13 November 2024
Due to the customer service provided
13 November 2024
Warranty work needed - seamless service and great communication at all times.
12 November 2024
Dropped off in the morning picked up in the afternoon....no problems
11 November 2024
Good service
11 November 2024
Everything went perfectly from checkin, estimated time for the work and consequent while-you-wait appointment, and comfortable place to sit and wait.
11 November 2024
Opted for the 90 minute service for the airbag recall The staff notified me when the job was completed great service
11 November 2024
Very welcoming all staff very friendly
10 November 2024
I had a positive experience with BMW customer service. While their response time was a bit slower than I had hoped, once I was in touch with a representative, they were knowledgeable, friendly, and resolved my issue efficiently.
08 November 2024
the work that was to take place was carried out.
08 November 2024
the lady looking after my appoinment was very good and efficent
07 November 2024
Pretty satisfied. Only small gripe is having to wait until 17.15 for car to be returned after dropping car off at 08.30. Other than that, I had a very good experience.
06 November 2024
Given a car to keep us mobile
05 November 2024
Better showroom and facilites, and kept well up to date about what was happening with my car.
04 November 2024
I was dealt with promptly and was kept updated on what the situation was with my car and felt that nothing was kept from me. Not often you get so much honesty
03 November 2024
Friendly service and reception staff
03 November 2024
Was done without any issues
31 October 2024
Good service
30 October 2024
Go above and beyond
30 October 2024
Friendly & knowledgeable staff. Problem with car was diagnosed and fixed quickly.
30 October 2024
Service set up by call from BMW. Checked car in online. I'm OK with doing this but doing the self service check in seems a little penny pinching. Service team were excellent. Very efficient. Kept in touch throughout the day
29 October 2024
As above
28 October 2024
Helpful and friendly staff. Free health check, along with a complimentary wash and hoover, which I greatly appreciated.
28 October 2024
No obvious faults during the process.
27 October 2024
There were no issues arising and the service team were helpful.
27 October 2024
I was informed of the progress
26 October 2024
Very easy very efficient
25 October 2024
Booked car in online to fall in with holiday.Told I had to rebook to suit recall work. Took two days off work for later date arranged loan car. Turned up to be told we will only be doing service today. Recall at later date?????. Why change the date?
25 October 2024
Car was looked at and issue resolved during same visit
25 October 2024
Like the added extra of a free health check and wash and vacuum. Waiting area is nice with hot and cold drink facilities. Snacks provided too.
24 October 2024
Car was received on time, returned on time and cost slightly less than quoted
24 October 2024
My experience in the branch was good and stress free, quite liked the txt i received to let me know when my car was roughly going to be ready and the reason why (waiting on clips coming roughly 3pm).
23 October 2024
Very satisfied with the service I received. The staff were very excellent and the service on the vehicle was done in a very timely manner.
23 October 2024
See previous Comment
22 October 2024
Service done to high standard
22 October 2024
It's is very good and I like the video of explanation
22 October 2024
Excellent service from start to finish 10/10 Highly recommend
21 October 2024
Three weeks after my car was in for the necessary repair the exact same fault reoccurred. The car is again booked in and will be back with BMW in Dundee on 31 October. Very disappointing and hugely inconvenient.
21 October 2024
Car was in for an MOT - which it passed - however there was a recommendation for £3.5k worth of recommended work which made it quite a difficult conversation with Mark on the front desk. I also had too raise the fact that I had extended warranty cove
20 October 2024
Informative, completed all work and came in on or slightly under quoted price
20 October 2024
Staff easy to deal with.
20 October 2024
Good customer service
20 October 2024
Car had MOT. It was carried out in timely manner.
19 October 2024
Tayside branch have always given great service since I owned my C1 2.3 Alpina in 1994
19 October 2024
no issues experienced and all very smooth
18 October 2024
Overall very good, the only fault I can make was the wait time when picking up my vehicle. A good 30 minutes, and the dealership was not busy. Hence not 5 stars.
17 October 2024
All staff pleasant and helpful
16 October 2024
Service carried out in a timely manner.
13 October 2024
Quick and easy to book the car in on the service day. The new auto system was the first time that I have used but it was understandable although I did need a little prompting/help from the assistant on the desk. Hope everything does not get too auto.
13 October 2024
The aftercare of a wash and hoover I don't feel was fully achieved. Unless the hoover was just of the front floor mats by the looks of it? never knew I received a text saying my car was ready as I hadn't read previous messages going months back.
12 October 2024
Friendly staff
11 October 2024
Before any work was carried out I had a list of things and could take my time to look through before i authorised work
09 October 2024
Service department have worked with me to clear up the issues that existed since buying my used car last year. Once the issues have been understood the work has been carried out to the highest standards.
08 October 2024
Monday 10,30am I called him he did not listen me properly I want to reason why he did not speak with me very well and why he cut the call. I am disappointed about that behaviour.
07 October 2024
The complete experience was perfect, from booking the car in for the work right through to departure. The work was carried out at the agreed time and the car was ready in time for the 5 hour drive home that day.
07 October 2024
Work completed and happy with update on vehicle check .
06 October 2024
Quick and professional service
06 October 2024
Everything went according to plan and Linzi was excellent
05 October 2024
Answered my enquiry promptly and without any hassle
05 October 2024
The whole service team are very good ,
05 October 2024
I very satisfied for BMW service at Clark Tayside very nice staff and profesional .
03 October 2024
Great service
03 October 2024
Valerie, the service advisor was great. Her customer service is really good
02 October 2024
...
01 October 2024
Peter and Val both have a very professional and friendly demeanour and are always so welcoming. They both take the time to explain everything and answer any questions or concerns that I may have. They're both an absolute pleasure to deal with.
01 October 2024
General overall efficiency of reception, service dept and personnel.
01 October 2024
Nothing was too much trouble
01 October 2024
The staff went above and beyond the call of duty to assist.
01 October 2024
Very satisfied, staff were explaining things easily and recommended course of action
30 September 2024
My courtesy car was available immediately. The car was completed within time and pick up was also seamless.
30 September 2024
Always quick and easy. I dropped my car off before work and was driven to work by one of the friendly drivers. I then returned for my car after work and it was ready to collect.
30 September 2024
I would have appreciated a copy of the problem being repaired not just an invoice of parts; no video of car inspection on this visit or a record of checks.
28 September 2024
no problems.
28 September 2024
Its a shame that the new car sales dept don't have the same drive to retain Bmw buyers into staying in Dundee when purchasing a new vehicle.
27 September 2024
I've experienced a quick and prompt service every time I've visited a BMW dealership.
25 September 2024
Seamless
25 September 2024
Excellent service
25 September 2024
All staff helpful,polite and efficient.
24 September 2024
Great service. The manager had went through everything with me and explained options to suit me. He brought the expert in that worked on the car to go through exactly what he found. Very friendly staff and reliable team.
24 September 2024
Service was good and staff very helpful
23 September 2024
We were,assured,booked in,informed,coffeed,called at end of day so we weren't worried .on collection talked through by Val all that was done ,to top it all car had had a clean .Val and John so kind ,a credit to you r company
22 September 2024
Efficient and friendly service.
20 September 2024
Alistair was excellent
20 September 2024
The issue was delt with swiftly and explained to me how it occurred also how to avoid it should it arise again
19 September 2024
Very satisfied with the customer service and professionalism of all staff I encountered.
19 September 2024
Always happy to help the customer at bmw Tayside.
19 September 2024
Very satisfied but very expensive
19 September 2024
Liam was absolutely great in keeping me updated and having all the work requested carried out on my car
18 September 2024
Couldn't fault anything about this visit or indeed the last one, the dealership staff went beyond my expectations and I was completely satisfied with the service
18 September 2024
I have dealt with many main dealer Garages across the UK, al away a great and consistent level of excellent service here at John Clark BMW,
18 September 2024
I was kept informed throughout the repair, and felt included in the process. Information flowed regularly.
17 September 2024
Service staff are great. Front on house are a bit brusque
17 September 2024
Again just an alround friendly fantastic service.
17 September 2024
Found fault ( caused by service at another BMW branch) and fixed very quickly.
13 September 2024
I own a 4 year old BMW, but it felt like I own a brand new BMW. Excellent service.
12 September 2024
Friendly very helpful staff. Make you feel a valued customer.
11 September 2024
On receipt of car I discovered that the remote battery required changing. Coincidence that it occurred immediately the car was returned?
11 September 2024
Because I was very satisfied with the process
09 September 2024
Quick service and kept up to date
09 September 2024
I was kept up to date throughout the service process.
09 September 2024
Everyone always friendly and good cx service
08 September 2024
Booking easy and the work was carried out on time. Staff pleasant and was kept up to date on the work been done plus follow ups to the service
08 September 2024
Recall sorted
07 September 2024
Being great
07 September 2024
All work done with no problems
06 September 2024
Added complimentary car wash. Service was finished within estimated time with no issues
06 September 2024
Enjoyable service from start to finish
06 September 2024
Good service pity about delay in parts from BMW.
03 September 2024
Again very easy dropped car off picked up as advised.
03 September 2024
efficient service and friendly
30 August 2024
Good polite staff from booking in to collection after service. Appreciated video of vehicle safety check etc.
29 August 2024
The work done was excellent and prompt liked the video inspection
29 August 2024
The job on my car was done quickly and efficiently
28 August 2024
Ecellent
28 August 2024
very Satisfied with the repairs carried out
26 August 2024
It was easy to get an appointment and everything was completed quickly
24 August 2024
Everything was spot on. Good team in reception, engineers explain the problem well
23 August 2024
Good communication throughout
21 August 2024
Efficient response and delivery
21 August 2024
Carried work out quickly
20 August 2024
As above
20 August 2024
Very helpful with my service needs.
20 August 2024
Pleased to deal with. Team kept me informed and job done was up to great standard.
20 August 2024
Very satisfied with flexibility and professionalism
10 November 2024
Was very straight forward all staff were excellent