OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
251 ratings and 137 comments received in the last 90 days.
25 March 2025
The senior sales executive Alastair Grant was very helpful on the day we decided to buy a brand new BMW and kept me informed through the process. The handover on the day was easy and the process went smoothly.
24 March 2025
Liam explained everything to me. Step by step of the process. Most was in place by collection up day Knowledgeable and morning was too much for him to do !!
21 March 2025
Loved the reveal made it an event and as are returning customer my 3rd car from John Clark it was great to see that recognised
19 March 2025
Very good and relaxed service.
16 March 2025
My dealings with Mike Matthewson and Alastair Grant from the dealership were excellent and professional from start to finish, they kept me informed throughout and the handover/ collection was seamless.
16 March 2025
Easy to contact,very professional
13 March 2025
Excellent experience with very friendly professional staff taking time to discuss what we were looking for in a new vehicle. Lee was extremely knowledgable about all aspects of the transaction from deciding on the vehicle and finance available.
10 March 2025
Extremely happy with every aspect of the purchase and the car arrived ahead of time and is stunning.
09 March 2025
Looked after from start to finish
26 March 2025
The car needed a service and the service was carried out without a y issues
26 March 2025
Excellent. Service manager was brilliant. Communicated well and resolved all the faults.
24 March 2025
The staff were welcoming and kept me updated on my cars progress. Quick turn around.
23 March 2025
Job was done exactly as described and in a professional manner. No part of the process was I left in the dark great communications. Service plan was explained to me in great detail and I decided to purchase a new service plan.
23 March 2025
Perfect service lovely staff
22 March 2025
Very patient staff. Fitted the defective seatbelt under warranty.
21 March 2025
A very well managed service
21 March 2025
An excellently job at a very competitive price, never have any doubts that my car will checked over and repaired to the highest standards.
21 March 2025
Service check in and key drop is very convenient. Car was ready on time and was washed and vacuumed.
20 March 2025
Started job as soon as received car, informed me of what was required, completed the work promptly. They communicated well.
25 March 2025
Was very excited and delighted with my new car. Scott, salesman, was super knowledgeable and professional and took his time explaining all the impressive features the car has, beautiful flowers were the icing on the cake.